EU_Platform 1: Disk corruption is detected in database

Incident Report for Qualys, Inc.

Resolved

Disk corruption has been resolved.

Posted Sep 15, 2017 - 01:07 PDT

Update

With respect to disk corruption issue in the database, Qualys team is still actively working for resolution.

Posted Sep 14, 2017 - 06:58 PDT

Identified

Issue has been identified. Team is working towards resolution.

Posted Sep 09, 2017 - 00:14 PDT

Update

Disk corruption is detected in the database. Team has logged a case with HDS and Oracle. However scans from UI are launching fine and all processing is looking normal. Investigation is ongoing.

Posted Sep 08, 2017 - 22:49 PDT

Investigating

Disk corruption is detected in database. Team is investigating the issue

Posted Sep 08, 2017 - 22:34 PDT

This incident affected: EU Platform 1 (Cloud Agent (CA), Policy Compliance (PC), Vulnerability Management (VM), Web Application Scanning (WAS)).