US Platform 4: Slowness in UI and API (IM-9641)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 05, 2022 - 07:28 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2022 - 06:30 PDT

Update

Qualys Cloud Platform Operations has implemented a fix for the issue causing slowness across the US Platform 4 UI/API and all modules except FIM are loading as expected. CS and EDR modules are also consistently accessible. FIM module is inaccessible and we are working on a fix. Further updates will be shared as they become available.

Ticket reference for this activity: IM-9641.

Posted May 05, 2022 - 04:32 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing slowness across the US Platform 4 UI/API and a fix is being implemented. CS and EDR modules are intermittently inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-9641.

Posted May 05, 2022 - 02:01 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing slowness across the US Platform 4 UI/API. CS and EDR modules are intermittently inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-9641.

Posted May 05, 2022 - 01:11 PDT

This incident affected: US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Security Configuration Assessment (SCA), SaaS Detection and Response (SDR)).