EU Platform 2: Delay in VM Scan Processing [IM-12595]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 17, 2026 - 02:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2026 - 21:12 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12595.

Posted Apr 16, 2026 - 16:43 PDT

This incident affected: EU Platform 2 (Vulnerability Management (VM)).