EU Platform 1: Slowness in UI and API (IM-7983)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 11, 2021 - 00:21 PST

Update

Qualys Cloud Platform Operations has implemented a fix for the issue causing slowness across the EU Platform 1 UI/API. We are continually monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity: IM-7983.

Posted Nov 10, 2021 - 18:48 PST

Monitoring

Qualys Cloud Platform Operations has implemented a fix for the issue causing slowness across the EU Platform 1 UI/API. We are monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity: IM-7983.

Posted Nov 10, 2021 - 08:44 PST

Identified

Qualys Cloud Platform Operations has identified the issue causing slowness across the EU Platform 1 UI/API and a fix is being implemented. Further updates will be shared as they become available.

Ticket reference for this activity: IM-7983.

Posted Nov 10, 2021 - 04:47 PST

Update

Qualys Cloud Platform Operations continues to investigate the issue causing slowness across the EU Platform 1 UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-7983.

Posted Nov 10, 2021 - 04:01 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing slowness across the EU Platform 1 UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-7983.

Posted Nov 10, 2021 - 02:00 PST

This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).