PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)

Incident Report for Qualys, Inc.

Update

We are continuing to investigate this issue.
Posted Aug 04, 2026 - 17:19 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12799.
Posted Aug 03, 2026 - 21:32 PDT
This incident affects: PCI Platform (PCI Platform).