PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)

Incident Report for Qualys, Inc.

Identified

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

Posted Aug 07, 2026 - 09:58 PDT

Update

We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

Posted Aug 06, 2026 - 16:40 PDT

Update

We are continuing to investigate this issue.

Posted Aug 04, 2026 - 17:19 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12799.

Posted Aug 03, 2026 - 21:32 PDT

This incident affects: PCI Platform (PCI Platform).