US Platform 1 and US Platform 2: UI/APIs intermittently inaccessible ( IM-11550 )

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted May 06, 2024 - 08:40 PDT

Update

We are continuing to monitor for any further issues.
Posted May 06, 2024 - 06:22 PDT

Monitoring

A fix has been implemented and we are monitoring the results. UI/APIs are now accessible.
Posted May 06, 2024 - 01:28 PDT

Investigating

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.
Posted May 05, 2024 - 22:24 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT) and US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT).