Support
Get email notifications whenever Qualys, Inc. creates, updates or resolves an incident.

Email address:
Enter OTP:
Resend OTP in: seconds

Didn't receive the OTP? Resend OTP

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get text message notifications whenever Qualys, Inc. creates or resolves an incident.

Country code:

Phone number:

Change number Enter OTP:
Resend OTP in: 30 seconds

Didn't receive the OTP? Resend OTP

Message and data rates may apply. By subscribing you agree to the Atlassian Terms of Service, and the Atlassian Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get incident updates and maintenance status messages in Microsoft Teams channel.

Channel's Webhook URL:
Here's where to find the URL of a teams channel

By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.

Get webhook notifications whenever Qualys, Inc. creates an incident, updates an incident, resolves an incident or changes a component status.

Webhook URL:
The URL we should send the webhooks to

Email address:
We'll send you email if your endpoint fails

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Visit our support site.

Get the Atom Feed or RSS Feed.

EU Platform 1: Performance degradation in VMDR Vulnerabilities Details Tab ( IM-11041 )

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted 2 years ago. Jun 05, 2023 - 11:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 2 years ago. Jun 05, 2023 - 08:10 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing performance degradation in VMDR Vulnerabilities Details Tab on Qualys EU Platform 1. Some users may notice that VMDR Vulnerabilities Details data take longer than expected to be visible within VMDR. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11041

Posted 2 years ago. Jun 05, 2023 - 03:10 PDT

This incident affected: EU Platform 1 (Vulnerability Management (VM)).