US Platform 1/2/3/4, EU Platform 1/2 : Some PCI scans intermittently are reported as failed in PCI accounts (IM-11678)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 19, 2024 - 19:13 PDT

Identified

The issue has been identified and Qualys Engineering Team is working on the fix

Posted Jul 16, 2024 - 22:10 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing some PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will be able to import scans from the VM (Share with PCI). However, the scan status intermittently shows failed in the PCI Account. Further updates will be shared as they become available. The ticket reference for this activity is IM-11678.

Posted Jul 15, 2024 - 15:41 PDT

This incident affected: EU Platform 1 (PCI Compliance (PCI)), US Platform 4 (PCI Compliance (PCI)), US Platform 1 (PCI Compliance (PCI)), US Platform 2 (PCI Compliance (PCI)), US Platform 3 (PCI Compliance (PCI)), and EU Platform 2 (PCI Compliance (PCI)).