US Platform 3: QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs are intermittently inaccessible / slow ( IM-6842 )

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 17, 2021 - 22:33 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 17, 2021 - 19:09 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 17, 2021 - 12:38 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue and a fix has been implemented.API calls are working fine now and incident would be monitored through resolution.
Further updates will be shared as they become available.

Posted Jul 17, 2021 - 12:36 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs to be intermittently inaccessible/slow on the US Platform 3 and are working on the fix. Further updates will be shared as they become available.

Ticket Reference for this activity: IM-6842

Posted Jul 17, 2021 - 09:38 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs to be intermittently inaccessible/slow on the US Platform 3. Further updates will be shared as they become available.

Ticket Reference for this activity: IM-6842

Posted Jul 17, 2021 - 05:24 PDT

This incident affected: US Platform 3 (Asset Inventory (AI), AssetView (AV), CloudView (CV), Container Security (CS), Qualys Gateway Service (QGS), Web Application Firewall (WAF)).

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