US Platform 1 - Cloud Agent

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 27, 2017 - 08:24 PDT

Update

Qualys Cloud Platform Operations team has been working with Qualys Engineering team around the clock to improve processing rates for VM/PC data collected by Qualys Cloud Agents. We have deployed new backend services that have been in development and testing for some time. As a result, we now have significantly more throughput and expect this to be fully resolved soon. Our backlog is being processed very quickly and we expect to close this incident later today. More updates will follow.

Posted Sep 26, 2017 - 11:45 PDT

Update

Cloud Agent information processing is delayed. Qualys team is investigating.

Posted Sep 23, 2017 - 03:19 PDT

Investigating

We are currently investigating delays with Cloud Agent

Posted Sep 22, 2017 - 14:09 PDT

This incident affected: US Platform 1 (Cloud Agent (CA)).