EU Platform 2 : UI/API Slowness (IM-9921)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Jun 16, 2022 - 14:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2022 - 08:32 PDT

Update

We are continuing to investigate this issue.
Posted Jun 16, 2022 - 01:42 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing UI/API slowness on Quays EU Platform 2. Further updates will be shared as they become available.

Ticket reference for this incident: IM-9921.
Posted Jun 16, 2022 - 01:35 PDT
This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).