US Platform 2/3 Multiple Modules are not loading (IM-12474)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 22, 2026 - 12:59 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 22, 2026 - 10:40 PST

Update

We are continuing to investigate this issue.

Posted Jan 22, 2026 - 09:23 PST

Investigating

Qualys Cloud Operations is currently investigating an issue causing various modules on the platform to not load properly. Further updates will be shared as they become available. The ticket reference for this incident is IM-12474.

Posted Jan 22, 2026 - 09:22 PST

This incident affected: US Platform 2 (Container Security (CS), Patch Management (PM), Policy Audit (PA), Qualys Flow (QFLOW)) and US Platform 3 (Container Security (CS), Patch Management (PM), Policy Audit (PA), Qualys Flow (QFLOW)).