Qualys Cloud Platform Operations has implemented a fix for the issue causing the US Platform 1 UI/API to be inaccessible and we are monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5935.
Posted Apr 20, 2021 - 00:57 PDT
Identified
Qualys Cloud Platform Operations has identified the issue causing the US Platform 1 UI/API to be inaccessible and a fix is being implemented. Users may not be able to authenticate using UI/API. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5935.
Posted Apr 20, 2021 - 00:29 PDT
Investigating
Qualys Cloud Platform Operations is investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5935.
Posted Apr 19, 2021 - 23:37 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and US Platform 4 (Cloud Agent (CA)).