US Platform 1: UI/ API Login Failure (IM-5935)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 20, 2021 - 03:24 PDT

Monitoring

Qualys Cloud Platform Operations has implemented a fix for the issue causing the US Platform 1 UI/API to be inaccessible and we are monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5935.

Posted Apr 20, 2021 - 00:57 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing the US Platform 1 UI/API to be inaccessible and a fix is being implemented. Users may not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5935.

Posted Apr 20, 2021 - 00:29 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5935.

Posted Apr 19, 2021 - 23:37 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)) and US Platform 4 (Cloud Agent (CA)).