IN Platform 1: High Portal Indexing Lag (IM-12804)

Incident Report for Qualys, Inc.

Monitoring

We have implemented a fix and are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

Posted Aug 05, 2026 - 13:16 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 05, 2026 - 13:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

Posted Aug 05, 2026 - 01:18 PDT

This incident affects: IN Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)).