US Platform 1: High Lag on Data Sync Service [IM-12791]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 31, 2026 - 17:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 31, 2026 - 16:33 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2026 - 07:18 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2026 - 04:03 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

Dynamic tag evaluation may also be affected by this.

Further updates will be shared as they become available.

Posted Jul 29, 2026 - 20:05 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)).