Resolved
This incident has been resolved.
Posted Nov 10, 2025 - 18:33 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 17:24 PST
Investigating
US Platform 2 is currently experiencing an issue with logins.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans and APIs are working fine. Only the UI Login is impacted. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12368.
Posted Nov 10, 2025 - 16:35 PST
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI).