Resolved
This incident has been resolved.
Posted Aug 07, 2025 - 19:44 PDT
Investigating
We are currently investigating this issue.
Posted Aug 07, 2025 - 18:30 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2025 - 18:21 PDT
Investigating
The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in.
Note: Scans and API functionality remain unaffected.
As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php
Authentication for customers utilizing MFA will remain interrupted.
Further updates will be provided as they become available.
Incident Reference: IM-12242
Posted Aug 07, 2025 - 17:58 PDT
This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Total Cloud, Enterprise TruRisk Management (ETM), TotalAI).