EU Platform 2: PC Scan Processing Degradation (IM-12624)

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2026 - 12:17 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 23, 2026 - 08:07 PDT

Update

We are continuing to investigate this issue.

Posted May 21, 2026 - 10:00 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-12624.

Posted May 19, 2026 - 15:24 PDT

This incident affects: EU Platform 2 (Policy Audit (PA)).