US Platform 4: Unable To Login To Platform (IM-11835)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Nov 25, 2024 - 07:38 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2024 - 07:16 PST

Investigating

Qualys Cloud Platform Operations is investigating an issue where users are unable to log in to US Platform 4.
Posted Nov 25, 2024 - 06:47 PST
This incident affected: US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Security Configuration Assessment (SCA), SaaS Detection and Response (SDR), VMDR Mobile, Unified Dashboard (UD), Custom Assessment and Remediation (CAR), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Total Cloud).