Qualys Cloud Platform Operations has implemented a fix and are monitoring the results.
If any users are still facing this issue, please clear the web browser cache and attempt to log in.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-11803.
Posted Oct 30, 2024 - 05:03 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix and are monitoring the results. Further updates will be provided as they become available.
The ticket reference for this incident is IM-11803.
Posted Oct 29, 2024 - 09:36 PDT
Identified
Qualys Cloud Platform Operations has identified the cause of slowness in the UI navigation. Further updates will be provided as they become available. The ticket reference for this incident is IM-11803.
Posted Oct 29, 2024 - 08:51 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing intermittent login issues for some users on Qualys US Platform 1, US Platform 2, CA Platform 1 and EU Platform 2.
A workaround would be to login via an incognito web browser, or to clear the web browser cache and attempt to login.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-11803
Posted Oct 29, 2024 - 08:42 PDT
This incident affected: CA Platform 1 (Vulnerability Management (VM)), US Platform 1 (Vulnerability Management (VM)), US Platform 2 (Vulnerability Management (VM)), and EU Platform 2 (Vulnerability Management (VM)).