EU Platform 2: Scan are failing to launch or some VM/PC scans are getting stuck in "Queued/Running" status (IM-10262)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Aug 16, 2022 - 00:14 PDT

Monitoring

Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. The number of scans in the Queued state has largely reduced. This incident will be monitored through resolution.

Further updates will be shared as they become available

The reference ticket for this incident: IM-10262.

Posted Aug 15, 2022 - 20:32 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing failure to launch scans, or some of the VM/PC Scans remain in "Queued/Running" status for longer. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-10262.

Posted Aug 15, 2022 - 16:28 PDT

This incident affected: EU Platform 2 (Policy Compliance (PC), Vulnerability Management (VM)).