US Platform 2: Reports are not processing properly (IM-11562)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 13, 2024 - 12:03 PDT

Monitoring

Qualys Cloud Platform Operations has issued a fix for the issue where Reports are not processing properly and showing in an accepted state on US Platform 2. We are currently monitoring the results.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

Posted May 13, 2024 - 11:20 PDT

Update

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly for VMDR, Policy Compliance, Cloud Agent, CSAM, Total Cloud, and Container Security. Reports will be showing in an accepted state on US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

Posted May 13, 2024 - 11:12 PDT

Update

We are continuing to investigate this issue.

Posted May 13, 2024 - 11:04 PDT

Update

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly and showing in an accepted state on US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

Posted May 13, 2024 - 11:04 PDT

Investigating

Posted May 13, 2024 - 10:56 PDT

This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Total Cloud, Container Security (CS), Policy Audit / Policy Compliance (PA / PC), Vulnerability Management (VM)).