Resolved
This incident has been resolved.
Posted May 23, 2025 - 18:56 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 23, 2025 - 16:53 PDT
Identified
Qualys Cloud Operations has identified and resolved the SAML UI login issue. However, some users may still experience slowness during the login process. Additionally, if accounts have restricted IP access enabled, some users may encounter errors when making API calls. All other functionalities are operating correctly, and the team is actively working on a fix for this issue. Further updates will be provided as they become available. The incident ticket reference is IM-12109.
Posted May 23, 2025 - 10:17 PDT
Investigating
Qualys Cloud Operations is investigating an issue where users may experience intermittent SAML login issues. Further updates will be provided as they become available. The ticket reference for this incident is IM-12109.
Posted May 23, 2025 - 08:46 PDT
This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Total Cloud, Enterprise TruRisk Management (ETM), TotalAI).