PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 30, 2026 - 13:22 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2026 - 11:56 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2026 - 10:35 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available.

The ticket reference for this activity is IM-12792.

Posted Jul 29, 2026 - 23:40 PDT

This incident affected: PCI Platform (PCI Platform).