EU Platform 2: Qualys Platform UI unavailable using VIP 2FA (IM-6068)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 01, 2021 - 02:37 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Users can access Qualys Platform UI using VIP 2FA. Further updates will be provided as they become available

Posted May 01, 2021 - 01:44 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue that is causing users not able to access the Qualys Cloud Platform EU 2 when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-6068.

Posted May 01, 2021 - 00:53 PDT

This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).