US Platform 3: Delay in Data Reflection in UI (IM-12976)

Incident Report for Qualys, Inc.

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12976.

Posted Nov 10, 2026 - 12:57 PST

This incident affects: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Vulnerability Management (VM), Unified Dashboard (UD)).