Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Posted Aug 11, 2026 - 09:21 PDT
Update
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Posted Aug 10, 2026 - 14:09 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 07, 2026 - 04:47 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12811
Posted Aug 07, 2026 - 03:36 PDT
This incident affected: EU Platform 2 (Vulnerability Management (VM)).