EU Platform 1: Some VM/PC Scans Remaining in "Queued" status (IM-5459)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 26, 2021 - 21:29 PST

Monitoring

Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. The number of scans in the queued state has largely reduced. This incident will be monitored through resolution. Further updates will be shared as they become available.

Posted Feb 26, 2021 - 12:24 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5459.

Posted Feb 26, 2021 - 09:11 PST

This incident affected: EU Platform 1 (Policy Audit / Policy Compliance (PA / PC), Vulnerability Management (VM)).