EU Platform 2: High Portal-Indexing lag [IM-12919]

Incident Report for Qualys, Inc.

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2026 - 18:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2026 - 18:08 PDT

Investigating

We are currently investigating this issue.

Posted Oct 16, 2026 - 14:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2026 - 08:56 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

Posted Oct 15, 2026 - 22:11 PDT

This incident affects: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Vulnerability Management (VM)).