EU Platform 2: Performance Degradation in multiple modules (IM-12933)

Incident Report for Qualys, Inc.

Update

We are continuing to investigate this issue.
Posted Oct 22, 2026 - 02:36 PDT

Update

We are continuing to investigate this issue.
Posted Oct 22, 2026 - 02:34 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.

Ticket reference for this Incident: IM-12933
Posted Oct 22, 2026 - 02:27 PDT
This incident affects: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Total Cloud, Container Security (CS), File Integrity Monitoring (FIM), Network Passive Sensor (PS), Patch Management (PM), Policy Audit (PA), Qualys Gateway Service (QGS), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR)).
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