A permanent fix will be provided under CSAM version 3.7.1.0.
Posted Mar 09, 2026 - 13:30 PDT
Monitoring
Qualys Cloud Operations team deployed a workaround to address the reported issue.
The permanent fix will be in CSAM version 3.7.1.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12491.
Posted Feb 24, 2026 - 14:12 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 05, 2026 - 19:47 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 05, 2026 - 19:45 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 05, 2026 - 07:11 PST
Investigating
Qualys Cloud Operations is currently investigating an issue where Multiple software(s) are displaying an incorrect name. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.
Posted Feb 05, 2026 - 02:45 PST
This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)), EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)), and UK Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)).