EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]

Incident Report for Qualys, Inc.

Investigating

Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.

Posted Oct 27, 2026 - 11:06 PDT

This incident affects: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA)).