US Platform 2: Error while launching scan (IM-5515)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Mar 04, 2021 - 04:20 PST

Monitoring

Qualys Cloud Platform Operations has implemented a fix for the issue causing error while launching a scan and we are monitoring the results.
Further updates will be shared as they become available.

Posted Mar 04, 2021 - 00:56 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5515.

Posted Mar 04, 2021 - 00:43 PST

This incident affected: US Platform 2 (CertView (CERT), Malware Detection (MD), Policy Compliance (PC), Vulnerability Management (VM), Web Application Scanning (WAS)).