US Platform 1: PCI External Scans Stuck In Processing (IM-11869)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Dec 27, 2024 - 15:16 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2024 - 16:20 PST

Update

We are continuing to investigate this issue.

Posted Dec 25, 2024 - 14:31 PST

Update

We are continuing to investigate this issue.

Posted Dec 25, 2024 - 12:10 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing PCI external scans to remain stuck in processing. Further updates will be provided as they become available.
Ticket reference for this activity: IM-11869

Posted Dec 25, 2024 - 09:34 PST

This incident affected: US Platform 1 (PCI Compliance (PCI)).