US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Aug 15, 2026 - 12:46 PDT

Update

Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

Posted Aug 15, 2026 - 12:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 14, 2026 - 16:25 PDT

Investigating

Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820

Posted Aug 14, 2026 - 10:25 PDT

This incident affected: US Platform 3 (Cloud Agent (CA)).