US Platform 1: UI Unavailable

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Oct 04, 2019 - 03:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2019 - 22:46 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI to be inaccessible. Further updates will be shared as they become available.
Posted Oct 03, 2019 - 21:50 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)) and US Platform 4 (Cloud Agent (CA)).