The Qualys Cloud Platform Operations team has implemented a fix to address the issue. The correlation binary has been updated and is now backward compatible with Windows Cloud Agent versions 6.1 and earlier. However, these older agents will require an updated Configuration Profile to ensure proper functionality. Customers may notice that the last updated timestamp for the Configuration Profile reflects today’s date. No action is required from customers.
The ticket reference for this activity is IM-12349.
Posted Oct 30, 2025 - 18:43 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue that arose following the deployment of a new correlation binary. We have observed that this new binary has stopped functioning on older versions of the Windows agent (Cloud Agent 6.1 and earlier) that do not support IPv6. It is important to note that this issue is specific to Windows agents, and Linux agents are not affected. Further updates will be shared as they become available. Ticket reference for this activity is IM-12349
Posted Oct 30, 2025 - 18:33 PDT
This incident affected: IN Platform 1 (Cloud Agent (CA)), US Platform 2 (Cloud Agent (CA)), EU Platform 1 (Cloud Agent (CA)), US Platform 3 (Cloud Agent (CA)), EU Platform 2 (Cloud Agent (CA)), CA Platform 1 (Cloud Agent (CA)), US Platform 4 (Cloud Agent (CA)), AE Platform 1 (Cloud Agent (CA)), AU Platform 1 (Cloud Agent (CA)), KSA Platform 1 (Cloud Agent (CA)), EU Platform 3 (Cloud Agent (CA)), and UK Platform 1 (Cloud Agent (CA)).