US Platform 1 and US Platform 4: Slowness Loading VMDR Dashboards (IM-12148)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 11, 2025 - 10:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 11, 2025 - 07:03 PDT

Investigating

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1 and US Platform 4. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.

As a temporary workaround, users can access their scans through the following URL:
US Platform 1: https://qualysguard.qualys.com/fo/scan/scanList.php
US Platform 4: https://qualysguard.qg4.apps.qualys.com/fo/scan/scanList.php

Further updates will be provided as they become available.

Posted Jun 11, 2025 - 06:24 PDT

This incident affected: US Platform 4 (Vulnerability Management (VM)) and US Platform 1 (Vulnerability Management (VM)).