US Platform 3: Connectivity Issue affecting issues while downloading reports. (IM-12441)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Dec 23, 2025 - 21:57 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 23, 2025 - 09:58 PST

Investigating

Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

CS: There will be a delay in scan processing and showing up on UI.
CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download.
Qflow: Workflow is impacted (intermittently).
PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing.
VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan.
OCA: File uploads fail, Delta won't be processed
EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events.
CAR: Services are restarting multiple times.
SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated.
FIM: FIM events and audit data might not be visible.
Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent.
Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services.
TotalCloud: Reports are created but stuck in the generated state.
PCRS: PCRS reporting will be impacted.

We will provide further updates as they become available.

The incident ticket for reference is IM-12441.

Posted Dec 23, 2025 - 04:56 PST

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Total Cloud, Container Security (CS), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Patch Management (PM), Policy Audit (PA), Security Configuration Assessment (SCA), Vulnerability Management (VM), Custom Assessment and Remediation (CAR), Qualys Flow (QFLOW)).