US Platform 1: UI/API Unavailable (IM-4199)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Jul 28, 2020 - 18:21 PDT
Monitoring
Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Posted Jul 28, 2020 - 16:08 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI/API to be inaccessible with the error: "An error has occurred and the Qualys Service cannot process your request. If this condition continues, please contact Qualys Support." Further updates will be shared as they become available.

Ticket reference for this incident: IM-4199.
Posted Jul 28, 2020 - 15:43 PDT
This incident affected: US Platform 1 (Cloud Agent (CA), AssetView (AV), Vulnerability Management (VM), Threat Protection (TP), Security Configuration Assessment (SCA), Continuous Monitoring (CM), Indication of Compromise (IOC), Policy Compliance (PC), PCI Compliance (PCI), File Integrity Monitoring (FIM), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS), Web Application Firewall (WAF), Malware Detection (MD), CloudView (CV), Container Security (CS), Asset Inventory (AI), Out-of-Band Configuration Assessment (OCA), Patch Management (PM), Passive Scanner (PS), Qualys Gateway Service (QGS), CertView (CERT), Secure Enterprise Mobility (SEM) Beta).