A fix has been implemented and we are monitoring the results.
Posted May 13, 2026 - 10:40 PDT
Update
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
Posted May 13, 2026 - 06:46 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 13, 2026 - 06:14 PDT
Update
We are continuing to investigate this issue.
Posted May 13, 2026 - 05:21 PDT
Update
We are continuing to investigate this issue.
Posted May 13, 2026 - 04:33 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
Posted May 13, 2026 - 04:28 PDT
This incident affected: US Platform 2 (Vulnerability Management (VM)).