EU Platform 2 : Patch Management UI/API returning error code 500 (IM-6474)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 10, 2021 - 10:01 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2021 - 09:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2021 - 09:58 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing Error 500 when performing API calls for Patch Management Module on the Qualys EU Platform 2. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6474.

Posted Jun 10, 2021 - 08:47 PDT

This incident affected: EU Platform 2 (Patch Management (PM)).