US Platform 1: UI/ API Login Failure (IM-5481)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 28, 2021 - 04:47 PST

Monitoring

Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.

Posted Feb 28, 2021 - 00:59 PST

Identified

Posted Feb 28, 2021 - 00:58 PST

Monitoring

Posted Feb 28, 2021 - 00:56 PST

Update

Qualys Cloud Platform Operations is continuing to investigate an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.

Posted Feb 28, 2021 - 00:24 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.

Posted Feb 27, 2021 - 23:16 PST

This incident affected: US Platform 1 (Cloud Agent (CA), AssetView (AV), Vulnerability Management (VM), Threat Protection (TP), Security Configuration Assessment (SCA), Continuous Monitoring (CM), Indication of Compromise (IOC), Policy Compliance (PC), PCI Compliance (PCI), File Integrity Monitoring (FIM), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS), Web Application Firewall (WAF), Malware Detection (MD), CloudView (CV), Container Security (CS), Asset Inventory (AI), Out-of-Band Configuration Assessment (OCA), Patch Management (PM), Passive Scanner (PS), Qualys Gateway Service (QGS), CertView (CERT), Secure Enterprise Mobility (SEM) Beta, Endpoint Detection and Response (EDR)).

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