US Platform 1: UI/ API Login Failure (IM-5481)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 28, 2021 - 04:47 PST

Monitoring

Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.

Posted Feb 28, 2021 - 00:59 PST

Identified

Posted Feb 28, 2021 - 00:58 PST

Monitoring

Posted Feb 28, 2021 - 00:56 PST

Update

Qualys Cloud Platform Operations is continuing to investigate an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.

Posted Feb 28, 2021 - 00:24 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.

Posted Feb 27, 2021 - 23:16 PST

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)) and US Platform 4 (Cloud Agent (CA)).