EU Platform 2: Some VM/PC Scans Remaining in "Queued" status (IM-8540)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 11, 2022 - 05:59 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 11, 2022 - 03:55 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 11, 2022 - 03:55 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.
Ticket reference for this activity: IM-8540.

Posted Jan 11, 2022 - 03:12 PST

This incident affected: EU Platform 2 (Policy Compliance (PC), Vulnerability Management (VM)).