Resolved
This incident has been resolved.
Posted Jul 14, 2026 - 13:22 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2026 - 10:23 PDT
Investigating
We are currently investigating an issue affecting user logins on the US Platform 1
The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
Posted Jul 14, 2026 - 09:59 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI).