US Platform 2 Emergency Maintenance Notification

Scheduled Maintenance Report for Qualys, Inc.

Completed

The scheduled maintenance has been completed.

Posted Sep 18, 2019 - 02:00 PDT

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Sep 17, 2019 - 22:53 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 17, 2019 - 22:00 PDT

Scheduled

Emergency downtime maintenance on the Qualys US Platform 2 requires an 4 hour downtime on Sep 17, 2019 starting at 22:00 PST.

What to expect during the maintenance window?

1. Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online.

2. Scans which are scheduled to launch during the maintenance window will not launch until the maintenance is complete. If they are set to Pause/Cancel, after a certain time that will still be honored. It is not possible to manually Pause/Cancel a scan during the downtime. If you have strict scan windows, please ensure that your schedule is configured to Pause/Cancel as required.

3. New scans (VM, PC, SCA, WAS) will not be launched during the maintenance window from the UI or API.

4. Scan status updates will be delayed until after the maintenance completes.

5. The scanner available capacity will not be updated during the maintenance window.

Posted Sep 11, 2019 - 20:41 PDT

This scheduled maintenance affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).