US Platform 4: Several Modules Inaccessible (IM-12829)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Aug 20, 2026 - 08:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 20, 2026 - 08:04 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 20, 2026 - 07:17 PDT

Investigating

Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.

Posted Aug 20, 2026 - 07:15 PDT

This incident affected: US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), File Integrity Monitoring (FIM), Policy Audit (PA), Vulnerability Management (VM), Total Cloud).