US Platform 1: Lag on asset-sync-service-group / asset-reconciled-feed ( IM-6841 )
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Jul 20, 2021 - 16:45 PDT
Update
Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in the AV and CA modules on Qualys US Platform 1. The lag continues to be on a downward trend and users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6841
Posted Jul 20, 2021 - 06:02 PDT
Update
Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in the AV and CA modules on Qualys US Platform 1. The lag continues on a downward trend and Users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6841
Posted Jul 19, 2021 - 19:34 PDT
Update
Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in the AV and CA modules on Qualys US Platform 1. The lag continues on a downward trend and Users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Posted Jul 19, 2021 - 01:20 PDT
Update
Qualys Cloud Platform Operations continues to monitor US Platform 1. The lag continues on a downward trend and Users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Posted Jul 18, 2021 - 17:29 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in the AV and CA module on Qualys US Platform 1. The lag is on a downward trend and Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Posted Jul 18, 2021 - 00:45 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 17, 2021 - 19:05 PDT
Identified
Qualys Cloud Platform Operations has identified the issue causing performance degradation in the AV module on Qualys US Platform 1 and are working on the fix. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6841
Posted Jul 17, 2021 - 09:38 PDT
Investigating
Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in the AV module on Qualys US Platform 1. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6841
Posted Jul 17, 2021 - 02:09 PDT
This incident affected: US Platform 1 (AssetView (AV), Cloud Agent (CA)).
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