US Platform 3: Post Maintenance Issues with Modules CM, WAF and AM API (IM-3536)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Mar 27, 2020 - 15:17 PDT
Update
Qualys Cloud Platform Operations has implemented a fix for Continuous Monitoring module and new Profiles are getting created and alerts are getting generated. A fix has been implemented for Asset Management API, users are now able to activate assets using activate/am/hostasset and activate/am/asset API. Qualys Cloud Platform Operations is investigating the following issues post US Platform 3 maintenance:

WAF: Users will receive an error while loading WAF dashboard.
Posted Mar 27, 2020 - 12:55 PDT
Identified
Qualys Cloud Platform Operations has implemented a fix for continuous Monitoring module and New Profiles are getting created and alerts are getting generated. Qualys Cloud Platform Operations is investigating the following issues post US Platform 3 maintenance:

Asset Management API: Users will receive an error while activating Assets using activate/am/hostasset and activate/am/asset API.

WAF: Users will receive an error while loading WAF dashboard.
Posted Mar 27, 2020 - 02:51 PDT
Investigating
Qualys Cloud Platform Operations is investigating the following issues post US Platform 3 maintenance:

Asset Management API: Users will receive an error while activating Assets using activate/am/hostasset and activate/am/asset API

Continuous Monitoring: Uses will not be able to create new profiles and no alerts are getting generated

WAF: Users will receive an error while loading WAF dashboard
Posted Mar 27, 2020 - 02:44 PDT
This incident affected: US Platform 3 (AssetView (AV), Cloud Agent (CA), Continuous Monitoring (CM), Web Application Firewall (WAF)).