US Platform 2: Portal Applications Unavailable (IM-3570)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 02, 2020 - 21:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2020 - 14:57 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing users to be logged out of Qualys when navigating to Portal applications. Further updates will be shared as they become available.

Internal ticket reference : IM-3570

Posted Apr 02, 2020 - 13:35 PDT

This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), VMDR Mobile, Threat Protection (TP), Web Application Firewall (WAF), Web Application Scanning (WAS)).